There may be instances in which you’d like to refund a payment for a client, or stop future payments within a recurring Client Package. For example, if a client decides to stop working with you, and you’d like to prevent future payments, you will want to change their subscription status.
The Point-of-Care (POC) Platform enables you to directly refund a client the full amount or a partial amount of a payment received through the platform. There is no charge to you, or to your client, to initiate a refund, and the full amount paid by the client will be refunded to the client, unless you indicate a partial refund. Here are instructions to do this:
There may be instances in which you would like to stop a payment from a Client Package. This will ensure that clients are not charged for a service that they no longer need. Clients will not be charged for any recurring payments on that particular package. To do this:
Clients will not receive an e-mail notification that you have stopped payments, so you may want to let your client know that you have made this adjustment in their account.
Metabolic Code Enterprises, Inc.
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